ClickTech — Refund & Guarantee Policy

This Refund & Guarantee Policy forms part of the ClickTech Terms of Service and should be read alongside the Subscription & Billing Terms.

We want you to join ClickTech HUB with confidence. That is why we offer a 30-day money-back guarantee that goes beyond industry standard for digital products.

1. The 30-day money-back guarantee

1.1 What the guarantee covers

If you subscribe to a paid ClickTech HUB plan (including HUB+) and are not satisfied for any reason, you may request a full refund within 30 days of your first full payment.

This guarantee applies to:

• Monthly, quarterly and annual plans — the guarantee period is 30 days from the date of your first full payment, regardless of billing cycle.
• Plans with a free trial — the 30-day period begins on the date your first full payment is charged after the free trial ends.
• Plans with a paid trial (e.g. $1 for 7 days) — the paid trial amount is also covered by the guarantee. The 30-day period begins on the date your first full payment is charged after the paid trial ends. If you request a refund within the guarantee period, both the trial payment and the first full payment will be refunded.

1.2 How to claim

To request a refund under the guarantee:

• Email support@clicktech.com with the subject line “Refund Request” from the email address associated with your account; or
• Use the refund request option in your account settings (where available).

We aim to process all refund requests within 5 business days. Refunds are returned to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider (typically 5–10 business days).

1.3 After the refund

Once your refund is processed:

• your paid subscription is cancelled immediately;
• your account reverts to the free tier (where available);
• any certificates earned during the paid period are retained;
• unused Omni AI credits from your plan allocation are forfeited.

1.4 One guarantee per customer

The 30-day money-back guarantee is available once per customer. If you have previously received a refund under this guarantee and re-subscribe, the guarantee does not apply to the new subscription.

2. What is NOT covered by the guarantee

The following are non-refundable:

2.1 Omni AI credit top-ups

Additional credit purchases (beyond your plan’s included monthly allocation) are non-refundable once purchased. Credit top-ups incur immediate third-party AI processing costs that we cannot recover. We encourage new members to fully explore Omni AI using their included monthly credits before purchasing additional credits.

2.2 Plan upgrades

If you upgrade your plan mid-billing-cycle, the pro-rated upgrade charge is non-refundable. If you are unsure which plan is right for you, start with a lower tier and upgrade once you are confident it meets your needs.

2.3 Excessive AI credit consumption during the guarantee period

To keep things fair for all members, if you consume a disproportionate volume of Omni AI credits during the guarantee period (significantly exceeding typical new-member usage), we reserve the right to deduct the wholesale cost of consumed credits from your refund. We will always tell you the exact amount and the reason before processing a reduced refund.

This provision exists solely to prevent refund abuse (e.g. subscribing, consuming large volumes of AI processing, and immediately requesting a refund). Normal, good-faith usage during the guarantee period is always fully refundable.

2.4 Adzooma paid plans

Refunds for paid Adzooma plans are handled in accordance with the Adzooma Terms of Service and the Adzooma Refund Policy. The 30-day guarantee described in this policy applies specifically to ClickTech HUB and HUB+ subscriptions.

2.5 Partner Programme fees

Any fees associated with the ClickTech Partner Programme are governed by your partner agreement and are not covered by this guarantee.

3. Refunds outside the guarantee period

After the 30-day guarantee period has expired:

• Monthly plans: you may cancel at any time and your access continues until the end of your paid month. No partial refund is given for the remainder of the month.
• Quarterly plans: you may cancel at any time and your access continues until the end of your paid quarter. No partial refund is given for the remainder of the quarter.
• Annual plans: you may cancel at any time and your access continues until the end of your paid year. No partial refund is given for the remainder of the year.

We may, at our sole discretion, offer a goodwill refund or credit in exceptional circumstances. This does not create an obligation to do so in any other case.

4. Billing errors

If you believe you have been charged in error (e.g. a duplicate charge, a charge after cancellation, or an incorrect amount), contact us immediately at support@clicktech.com. We will investigate and, if the charge was made in error, issue a full refund promptly.

If you notice an unrecognised charge on your statement, please contact us before filing a dispute with your bank or payment provider. We can usually resolve billing queries within 24 hours, which is faster than a formal dispute process and avoids unnecessary complications for both parties.

5. Your statutory rights

If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These include:

• a 14-day cooling-off period for distance contracts (see Section 6 of the Subscription & Billing Terms); and
• rights regarding digital content that must be of satisfactory quality, fit for purpose and as described.

Our 30-day money-back guarantee is in addition to, and does not replace or limit, your statutory rights. If you are outside the United Kingdom, you may have similar rights under the consumer protection laws of your country of residence.

6. How to contact us

For refund requests or billing queries:

ClickTech Solutions Ltd
Email: support@clicktech.com
Leytonstone House, 3 Hanbury Drive, Leytonstone, London, E11 1GA, United Kingdom

We aim to respond to all refund requests within 2 business days and to process approved refunds within 5 business days.

This policy should be read alongside the Terms of Service, Subscription & Billing Terms, Privacy Policy, Cookie Policy, Acceptable Use Policy and Results & Earnings Disclaimer.