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ClickTech — Refund & Cancellation Policy

Last updated: 19th October 2026

This Refund & Cancellation Policy forms part of the ClickTech Terms of Service and should be read alongside the Subscription & Billing Terms.

We want you to join ClickTech HUB with confidence. You can cancel at any time, and if ClickTech HUB is not right for you, you can request a refund of your first full payment within 14 days of making it.

1. Our 14-day refund

1.1 What the refund covers

If you subscribe to a paid ClickTech HUB plan (including HUB+) and it is not right for you, you may request a full refund of your first full payment within 14 days of that payment. The refund is available once per customer for ClickTech HUB.

1.2 How to claim

To request a refund:

  • Email support@clicktechhub.com with the subject line “Refund Request” from the email address associated with your account; or
  • Use the refund request option in your account settings (where available).

We aim to process all refund requests within 5 business days. Refunds are returned to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider (typically 5–10 business days).

1.3 After the refund

Once your refund is processed:

  • your paid subscription is cancelled immediately;
  • your account reverts to the free tier (where available);
  • any certificates earned during the paid period are retained;
  • unused Omni AI credits from your plan allocation are forfeited.

1.4 One refund per customer

The 14-day refund is available once per customer. If you have previously received a refund under this policy and re-subscribe, the refund does not apply to the new subscription. This limit does not affect your legal right to cancel described in Section 5. The 14-day refund is not available to accounts that have breached the Terms of Service or the Acceptable Use Policy, subject always to your statutory rights.

2. What is NOT covered by the 14-day refund

The following are non-refundable:

2.1 Omni AI credit top-ups

Credit top-ups are one-off purchases, added at your request and available for 90 days. Your plan credits are used first. Top-ups are non-refundable once added, except that if you live in the UK or EEA you can cancel within 14 days of purchase for a refund of the top-up credits you have not used.

2.2 Plan upgrades

If you upgrade your plan mid-billing-cycle, the pro-rated upgrade charge is non-refundable. If you are unsure which plan is right for you, start with a lower tier and upgrade once you are confident it meets your needs.

2.3 Excessive AI credit consumption during the guarantee period

To keep things fair for all members, if you consume a disproportionate volume of Omni AI credits during the refund period (significantly exceeding typical new-member usage), we reserve the right to deduct the wholesale cost of consumed credits from your refund. We will always tell you the exact amount and the reason before processing a reduced refund.

This provision exists solely to prevent refund abuse (e.g. subscribing, consuming large volumes of AI processing, and immediately requesting a refund). Normal, good-faith usage during the refund period is always fully refundable.

2.4 Adzooma paid plans

Refunds for paid Adzooma plans are handled in accordance with the Adzooma Terms of Service and the Adzooma Refund Policy. This policy applies specifically to ClickTech HUB and HUB+ subscriptions.

2.5 Partner Program fees

Any fees associated with the ClickTech Partner Program are governed by your partner agreement and are not covered by this policy.

3. Cancelling after the 14-day refund period

After the 14-day refund period has expired, you can cancel at any time and no further payments are taken:

  • Monthly plans: you may cancel at any time and your access continues until the end of your paid month. No partial refund is given for the remainder of the month.
  • Quarterly plans: you may cancel at any time and your access continues until the end of your paid quarter. No partial refund is given for the remainder of the quarter.
  • Annual plans: you may cancel at any time and your access continues until the end of your paid year. No partial refund is given for the remainder of the year.

We may, at our sole discretion, offer a goodwill refund or credit in exceptional circumstances. This does not create an obligation to do so in any other case.

4. Billing errors

If you believe you have been charged in error (e.g. a duplicate charge, a charge after cancellation, or an incorrect amount), contact us immediately at support@clicktechhub.com. We will investigate and, if the charge was made in error, issue a full refund promptly.

If you notice an unrecognised charge on your statement, please contact us before filing a dispute with your bank or payment provider. We can usually resolve billing queries within 24 hours, which is faster than a formal dispute process and avoids unnecessary complications for both parties. While a dispute is open with your bank, we cannot refund the same payment and your account is paused. If the dispute closes in our favour, we restore your access for the rest of your paid period; if it closes in yours, your subscription ends.

5. Your statutory rights

If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These include:

  • a 14-day right to cancel for distance contracts (see Section 7 of the Subscription & Billing Terms); and
  • rights regarding digital content that must be of satisfactory quality, fit for purpose and as described.

Our 14-day refund is in addition to, and does not replace or limit, your statutory rights. If you are outside the United Kingdom, you may have similar rights under the consumer protection laws of your country of residence.

6. Payments made before 19th October 2026

Payments made before 19th October 2026 keep the refund terms that applied when you made them.

7. Changes to this policy

We may change this policy with at least 14 days’ notice by email. Changes apply from your next payment after the effective date and never to a period you have already paid for.

8. How to contact us

For refund requests or billing queries:

ClickTech Solutions Ltd
Email: support@clicktechhub.com
Leytonstone House, 3 Hanbury Drive, Leytonstone, London, E11 1GA, United Kingdom

We aim to respond to all refund requests within 3 business days and to process approved refunds within 5 business days.

This policy should be read alongside the Terms of Service, Subscription & Billing Terms, Privacy Policy, Cookie Policy, Acceptable Use Policy and Results & Earnings Disclaimer.